16 min read
Case Study: MyAccount repairs journey
How I made reporting a repair through MyAccount at THT (now L&Q) much easier – customer workshops, prototypes and user testing.
Case Studies
Case Studies
In-depth write-ups of real UX projects — the problem, the process, and the measured results.
7 min read
Case Study: Making information easily accessible to increase leads
How we redesigned Laurus (now L&Q) development pages around what home buyers actually need, so the same ad traffic generates more leads.
Case Studies
11 min read
Case Study: Simplifying navigation to improve customer engagement
Making changes to navigation at Trafford Housing Trust (now L&Q) to improve user engagement with important content and reduce the number of telephone queries.
Case Studies
7 min read
Case Study: Improving the returning customer checkout at EKM
How my team removed two friction points for returning EKM customers – part of the checkout work that lifted conversion by up to 63%.
Case StudiesEcommerce
15 min read
Case Study: Building EKM Analytics
How, as an agile squad, I helped build the EKM Analytics feature guided by user feedback and insights.
Case Studies